Winoui maintains a Fair Play framework that governs the integrity of outcomes, the transparency of accounting, and the security of player interactions. This policy sets out the mandatory controls, verification measures, and governance processes that underpin fair play across all games and services offered by Winoui.
Winoui employs a Random Number Generator (RNG) whose randomness and lack of bias are verified by an accredited testing facility. The facility issues a formal Certificate of RNG Evaluation, confirming distribution and unpredictability appropriate to online wagering. Winoui conducts ongoing monitoring of the average payout percentage on a monthly basis to ensure alignment with published performance metrics and to detect any deviations that could indicate bias or irregularity.
Winoui maintains a complete audit trail for each game session and every financial transaction. Players may review wagering and gaming history within their account at any time. For compliance and security purposes, transaction records are retained and may be inspected by the player upon request in accordance with applicable law and our internal policies.
To safeguard players and the platform, Winoui may require identity verification documents. Acceptable forms include government-issued identification, proof of address, and verification of payment methods used on the account. We operate a fraud prevention program with real-time monitoring to detect unusual patterns; where necessary, we may impose limits, suspend activity, or request further documentation to resolve concerns.
Payment processing is conducted through regulated payment service providers. All payment data is processed under industry-standard security controls, with measures to detect fraudulent activity and protect account integrity. We may place temporary holds on deposits or withdrawals pending verification or review.
We use cookies to improve the player experience and to support security and fraud detection. Personal data is handled in accordance with our Privacy Policy, with access limited to authorized personnel and stored securely to meet applicable legal and regulatory obligations. We provide information about data retention, access, and rights in the Privacy Policy and related notices.
Winoui operates in full compliance with applicable gaming laws and licensing standards. This Fair Play Policy is published as part of the Terms and Conditions governing the use of Winoui services. We may update these provisions from time to time; material changes will be communicated within the platform in accordance with those Terms.
For inquiries related to fair play, players may contact Winoui Support via the in-platform Help or Support Center. We respond to concerns promptly and provide access to the formal complaint process as required by applicable law and our internal procedures.